Managed IT Security Services Provides:
Reduction in ongoing IT staffing and training requirements
Decreased burden of technical support and upgrades
Decreased expenditures on future hardware and software
The freedom for your internal staff to focus on your core business
Alignment of your IT with your business strategy
Managed IT Security Services Includes:
Technology Care
Laptop/Desktop Care - Monitoring, Management, Alerting, Response to User Issues
Server Care - Monitoring, Management, Alerting, Response to Server Issues
Network Care - Monitoring, Management, Alerting, Response to Network Issues
Remote Management - Management of Hardware/Software from our operation centers
Security Care
Anti-Spam - Reduce unsolicited emails 94% or more
Anti-Spyware - Detect and eradicate malicious programs
Anti-Virus - Detect and remove viruses, worms, malware and Trojans
Content Filtering - Control websites your employees can access
Intrusion Prevention and Detection - Stop attacks and know when they occur
Quality of Service - Ensure the network is at peak efficiency
Secure Remote Access - Internal system access securely from any location
Secure Wireless - Wireless access to the network
Guest Wireless - Ensure the network is at peak efficiency
Vulnerability Scans - Periodic scanning of the network to detect problems
Business Care
IT Strategy Planning - Align IT with business goals
Help Desk - Complete IT Help Desk support for problems and questions
Acquisition Assistance - Help with Hardware/Software needs for your organization
Cost Management - Focuses on saving you money
Vendor Management - Work with your vendors for support needs
Application Care
Account Management -Complete Management of User Accounts
Bandwidth Management - Ensure the application performs at its peak
Additional Managed IT Security Service Offerings:
Business Backup/Recovery - Secure and Reliable storage/retrieval of your files
Managed Encryption - Centrally Managed whole-disk encryption
24x7x365 Response - Guarantees a response at all hours |
Customer Support:
All support issues are assigned an internal tracking number through our help desk. Every ticket is prioritized by the type and severity of the issue. The ticket is then assigned to the appropriate level of support personnel. We also use ticket escalation procedures to ensure that every issue is addressed by our engineers in a timely manner.
With NO Per-Call Fees, we contain your IT costs to a manageable level.
Each client is managed by a team of experts with reach back to an entire company of over 150 IT professionals.
IT Support Features:
Guaranteed Service Levels
Phone and Email Support
Problem Tracking
Around the Clock Monitoring
Change Request
General Support
Executive Style Reports
Monthly Meetings
Quarterly Executive Meetings
Services Provided to:
Federal Government
State Government
Municipalities
Utilities
Airports
Finance
Manufacturing
Insurance
Healthcare
Education
Small-Medium Business
Small-Medium Enterprise
Non-Profits
Associations

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